The scope of the Universal Banking Certification has a common theme of learning and development that take place before engaging in specialized core content.

ULCC Exclusive Bring Your “A” Game; which focus on reliability, professionalism, attitude, initiative, respect, inclusion, integrity, gratitude, emotional intelligence, cultural awareness and responsiveness, conflict resolution, adaptability and accountability.

All participants also engage with potential employers from the time they begin the program up until graduation. Each participant also engages in financial education and empowerment sessions to learn how to manage and responsibly handle and grow their own finances.

Programs are a total of 4 weeks.

The following topics are covered:

• Introduction to Banking: Bank regulations, bank products, cash handling and processing customer transactions;
• Federal and state regulations;
• Lending as a Cornerstone of Banking;
• Safeguarding Bank Assets and the Nation;
• Safeguarding the Customer and the Bank;
• Bank Marketing: Building Customer Relationships;
• Bank Payment Systems and Technology;
• Bank Sales and Service: Expanding Customer Relationships;
• Banks as a Business;
• Banks and the Deposit Function;
• Banks and the Economy;
• Banks and Personal Wealth Management;
• Business and International Banking Services; Communication 3.0;
• Ethical Issues in Banking;
• Relationship Sales;
• Consultative Sales;
• Managing Change;
• Financial Services 101 (Language and Practice);
• Experiential Learning and Social Impact Partnership Employers

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For more information about the next class, contact Shamar Farley.